I was on my way to a doctor appointment when my check engine light came on in my new 2017 Silverado. So after my doctor appointment I went to Northwest Hills to the service department. I was met by Patrick who took care of me. He took all my info which he then gave to Laura who handles diesel trucks. She then proceeded to arrange a ride for me to return home . She kept me up dated on the progress. Your team found the problem and reprogrammed the glo plug module. All this was done without an appointment. I will tell all my friends and family about the great customer service I received at your service department. Your whole team goes above and beyond for your customers. It is sure nice to know customer service can still be found. Keep up the great work. I’ll be back for more service soon.
The work that was done was sub par had to bring the back to have the bumper realigned. Orange peel on the bumper the color doesn't match I thought I was bringing my car to the professionals I guess I was wrong. And when I bring a car back to get it fixed everybody there is so Rude and will not be returning to the dealer .
Brought in my 2004 Chevy Blazer with some issues. Ralph went above and beyond to help me. He was very prompt in returning my calls and addressing all my issues. I find it reassuring to do business here as I dont feel taken advantage of and they truly dont fix things unless they are broken.
I'm not sure we know the source of the leak at the time, it could not be verified. But for now, whatever was tighten while checking if loose, seems to have solved the problem. Laura Gambino does a nice job caring for customers. She gets a 10.
Well, although they are very nice, the remote they fixed on the convertible top of my Stingray worked once and doesn't work again. And they are unfamiliar with the electronics of the vehicle, like the Valet mode. Oh well, I'll look on YouTube or contact another dealership.