When my vehicle’s D.I.C indicated the oil needed to be changed soon I made an appointment with Sullivan NWH Chevrolet Buick GMC via their website. I had to wait MORE THAN TWO WEEKS for the soonest available appointment, which put me MORE THAN 1000 MILES OVERDUE for an oil change. The DAY OF the appointment (four hours before) I received a call asking me to reschedule because apparently the dealership does not take appointments later than 2:00 PM. I--YOUR CUSTOMER--then had to accommodate your dealership and rearrange MY schedule to make an earlier appointment. The time in for my rescheduled appointment at 2:00 PM was 1:56 PM. I then had to wait TWO HOURS for the completion of the oil change, tire rotation and wash—something that typically takes about 45 minutes. Conspicuously, there is no time out listed on the paper work. I would like to express my EXTREME DISAPPOINTMENT with the level of customer service received, especially snice I was very pleased with my last appointment. In the amount of time I spent waiting, two oil changes could have been performed. I do not appreciate my time being unnecessarily squandered. As a result I an extremely reluctant to return to Sullivan NWH Chevrolet Buick GMC for service or to recommend this dealership to my friends, family or colleagues unless these service times are addressed.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.