Laura always does a great job getting my appointment set up quickly for my truck as well as thoroughly explains any issues. Thank you for the support and I will continue coming to this dealership now and in the future!
I arrived for my appointment early and to my supplies Laura had all the paperwork done and ready for me to sign. After signing the paperwork Laura took me to the waiting area. There she told me to have a cup of coffee and make myself at home. My service should take about an hour. To my supprise 30 minutes later Laura came to get me stating my service was completed. The team at Northwest Hills can not be beat. Keep up the great work team I will sure be back soon.
The only problem I have had is the wait . I was in for just an oil change and new windshield wipers put on . I did not gave them Rotate my tires due to me just getting new tires two days earlier. But I was there waiting for almost an hour and a half. Which in my eyes is way to long.
Working with Northwest Hills Chevrolet is always a pleasant experience. Customer satisfaction is always there no matter what. From the sales department to the service department we are always satisfied!
I arrived foe my appointment at 755 am and Laura had all my paperwork all done and was waiting for me . She then took me to the waiting area told me it should take an hour or so to have my service completed to please have a coffee and relax. In 30 minutes later Laura came to get me stating my service was completed. The service team at Northwest Hills is the best I have had the privilege of dealing with in my 63 Year’s. Thanks Laura and the rest of her team I will be back soon.
Had to have parts back ordered and schedule another appointment when come in wed the 13th Just lifters and rockers which I think should be normal parts. Not happy have used dealership in past bought my jeep have never had such a bad experience.
Staff is knowledgeable and polite, This is the second inconvenience for me with this new truck, I will have to bring it back in a few weeks for a new fuel tank for a third time in a year, GM needs better quality control, I would like a loaner this time, it is costing too much time and money while I am making truck payments on a vehicle that is poorly built.
Your mechanic did all the right stuff. Even the filter cap was wiped off and level was perfect. Be sure to tell this mechanic he did a great job. This customer notices. Al G. Service Manager; I asked question about my last visit before this and questioned the oil filter, and the color of my oil when I got home. This time hundreds of miles since the oil change , i know the filter was changed because I make the cap, and my oil is still nice and clear. Be sure to tell this mechanic, a good job is noticed. Thanks!!!!! Al G.
The team in your service department was outstanding. I had the pleasure of dealing with Laura. She informed me that my truck had two recalls which she would have the Tec take care of along with my oil change. I was then sent to the waiting room to wait until my service was completed. A short time later Laura came to the waiting room to tell me coffee and bottle water was on the house. This sure was nice to know and made me feel like I was part of the family. Thanks Laura and team. I will be back soon.