Laura is an amazing service advisor. She got me right in for an oil change and listen to my concerns about my car. The waiting area was clean and offered water, coffee and tea. My son liked the fact he could change the channel and watch his shows while we wait. The only thing I would recommend is Wifi for customers while they wait. I brought my laptop in to do some work but there was n way to get on the Wifi.
I told the team exactly what the issue was with my car. I then drove 30 miles back to work and received a call that there was no issue with the car. My regular mechanic called Ralph who after a ten minute argument agreed to take a second look. Upon looking again Ralph was able to find the cable that I told him was hung up. Although this is a defect my brakes were still not fixed unless I paid $400. I then had to drive another 30 miles back to retrieve my car. The amount of time I wasted was truly disappointing not to mention the fact that I was charged for the diagnosis (twice). This vehicle is a lease with 25,000. When this car had only 4,000 miles it needed a new transmission. Ralph was not helpful in the least and the “Team” is clearly not made up of skilled auto technicians. I will never purchase or lease a vehicle from NW Hills again! A one star rating is much to high for the service I received!
We were looking for a reliable car I commute to work so we stopped by at Alfano , Subaro , the last stop a Chevy dealer I was already exhausted we haven't decided what to buy . Me and my husband went directly inside the Chevy dealership greeted by a salesman smiling offered us a seat and bottled water. We told him we've been in 2 car dealerships already and maybe he can help us what car we need and what we can afford. He told us to test drive right away showed us 2 cars a jeep suv and the equinox that was a great ride the price didn't matter at all we thought we can't afford but we like it and if he can help us with financing. We all did it and so far very satisfied of what we got from the dealership the SALESMAN was great his name ETHAN YATES!!! We will surely our next car from him.
I was on my way to a doctor appointment when my check engine light came on in my new 2017 Silverado. So after my doctor appointment I went to Northwest Hills to the service department. I was met by Patrick who took care of me. He took all my info which he then gave to Laura who handles diesel trucks. She then proceeded to arrange a ride for me to return home . She kept me up dated on the progress. Your team found the problem and reprogrammed the glo plug module. All this was done without an appointment. I will tell all my friends and family about the great customer service I received at your service department. Your whole team goes above and beyond for your customers. It is sure nice to know customer service can still be found. Keep up the great work. I’ll be back for more service soon.