I arrived for my appointment early and to my supplies Laura had all the paperwork done and ready for me to sign. After signing the paperwork Laura took me to the waiting area. There she told me to have a cup of coffee and make myself at home. My service should take about an hour. To my supprise 30 minutes later Laura came to get me stating my service was completed. The team at Northwest Hills can not be beat. Keep up the great work team I will sure be back soon.