After talking about all the safety features and signing off on two cars in CT. The car that was given to me was from NY didn't have the safety features we talked about. Didn't know this until driving off lot because blind spot awareness wasn't active and found out after research it wasn't on this car. Was sold on safety features and wasn't given them. Car came with a dent and missing piece. Was told pieces will be in a few days and was told this over 3 times and the pieces are still not in and over a week now. Would of had the pieces shipped to a GMC closer to where I will be. I drive across country for a few months and not have to drive a car with damage and no way to have it fixed. My sales experience was not great for my first brand new car.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 866-4055 to discuss your concerns, as your satisfaction is of utmost importance to us. We look forward to hearing from you. Take care!
I scheduled an appointment for my truck because of a bad shimmy in the front. It took over a week to get an appointment because it needs the lift (dually). They did the oil change (also requested) and told me they couldn't handle the shimmy because they didn't have "the adaptor" for my truck. Likely it was a bad tire, so I would need to take it someplace else. The report out said it was an alignment issue. When I took it to Zeller, they determined it was bad calipers and warped rotors. I question whether Sullivan's even bothered to take it for a test drive much less look at it on the lift.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 866-4055 to discuss your concerns, as your satisfaction is of utmost importance to us.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
Hi, we are disappointed to hear that you did not have a more positive experience with us at Northwest Hills Chevrolet Buick GMC Cadillac. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (860) 866-4055 so we can work towards a resolution. Take care!
From the first day I stepped into the dealership until the day I took delivery of my truck, i was treated with respect and never felt rushed or pressured. Since I was dealing with a small out of state credit union, my experience was longer than most, spanning 9 business days and 2 weekends. Everyone at the dealership treated me as though I was their only customer! I will highly recommend Sullivan to anyone looking to purchase a new GMC!
Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!