Pleased to have my second complimentary service on my vehicle. However, after the first service my truck was washed and after this second service, it was not. Would have liked to have that, as it appears that is the policy.
Thanks for your review. We'll be sure to pass your comments along to the team for future improvements. If you have any questions or concerns please call us! We sincerely value your business and hope to see you again.
Service writers are always friendly & helpful. I am always consulted when they mechanics find something during a service that needs attention outside of the regular service. They make me feel very at home if I am waiting for the service to be done. Great dealership! Awesome service staff!
Justin was very helpful with all my inquiries. Answered all my questions and set me up to cone in and talk. Our salesman was great and helped us get into a price we needed without the placing pressure on us while other dealerships we were talking to were high pressure and condescending . Northwest Hills was a pleasure to do business with and I would highly recommend them.
Hi there, thank you so much for your positive comments about Northwest Hills Chevrolet Buick GMC! We're glad Justin could help you out. If you have any further questions, please give us a call. We're always happy to assist!
As at every service, no one can ever find on my paperwork that I purchased a disappearing deductible. For 3 years I have to argue that I do have this. It it always confirmed but this is very frustrating. This past service I also had an oil change done - or so I think I noticed today there is not a sticker on my windshield. Did it get done ?? I paid for it. I have no way of knowing I’d like a phone call Monday 3/4
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
I had to get a oil change. Laura was great always a smile and great service. She told me that my gas’s filter would need to be changed as it only had 20% left. So I waited in the great waiting room. I was another experience at Northwest. Thanks for the great service.
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again.