302 Reviews Found
Confirmed Service Customer
professional- friendly - easy - in & out - no issues at all :)
Timothy S.
HARWINTON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again.
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Confirmed Service Customer
This visit was in response to a GM recall. The adjustment of power brake activation took an hour, longer than the half hour mentioned but in keeping with what the recall letter indicated might be necessary. The only surprise that I had was not seeing the Service Department personnel that I have grown to know over the past five years.
Huntington W.
WEST CORNWALL
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
It was fine, but I was really disappointed with my sales associate. You are in the business of selling vehicles, and she seemed annoyed by my questions, as though they were a waste of her time. I’m also quite confident that with another dealership I’d have gotten a better deal. As someone who frequently buys trucks (every 3-5 years), I won’t likely re-visit this dealership.
Nathaniel B.
SOUTHFIELD
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
GMC went in for recall. While there inquired about back up camera and back up alarm not working properly, which I have complained about in the past, was told nothing they could because it was not recorded. So not happy regarding if I want it fixed I have to pay for it since it is off warranty and should have been taken care of on other visits.
Steven R.
TORRINGTON
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again soon!
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Business Response
Thank you so much for the five star review! Thank you, and have a fantastic day!
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Confirmed Sales Customer
My second purchase from Northwest Hills, and 2nd time working with Jack Olsen and the group over there. Jack and the group at Northwest are total professionals and are always more than accommodating to me. Jack has been great to work with and has always been extremely patient with my sometimes wishy washy decision making process. I’ll be back next time I’m in the market for a new vehicle!
Matthew K.
HARWINTON
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
I arrived at 12:30 and the car was checked in at 12:40 for an appointment at 12:45. I went to the waiting area and sat where I could see the car. The mechanic came out to get the car at 1:30 and it returned to the lot at 2:15, that's the 45 minutes I was told it would take. I also told them I had a doctor appointment at 2:30 at check in time and was told it would be no problem and asked again when the car appeared in the lot. I was told they were doing paper work and it would only be a few minutes. I was 15 minutes late for my appointment. I guess next time I will schedule my whole day around a service appointment. That is if I go back there.
Daniel D.
WARREN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Excellent experience starting with Cory in Internet inquiry, Jack in sales. Both very professional, efficient and a pleasure to work with
Anthony G.
AVON
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
The experience felt like dealing with friends rather than just a car dealer. The whole experience was great from start to finish
Jeremy S.
WILBRAHAM
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Difficult situation and costly for me; good service by the staff. Thank you.
Ronald B.
OTIS
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Services and sales staff were extremely accommodating. Services went out of there way to make certain needs were met. Sales representative was extremely helpful to address my request.
Dennis N.
BURLINGTON
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Service on the vehicles was fine. However, Since you chose to let a very competent customer service person go and replace her with basically an idiot...not happy. I made a 3rd appointment for my vehicle for a couple of things that would take a few hours and reserved a loaner car....supposedly. In double checking the next day, in fact no appointment had been made. So I said just forget it! This man is awful!
Warren B.
TORRINGTON
Business Response
Hello, thank you for your feedback. We're glad to see we still earned four stars from you and we hope you will give us a chance to improve in the future. Please reach out to us directly if you have any questions. Take care!
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Business Response
Hi, we really appreciate your positive feedback! Until the next time we meet, take care!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.