The 5000 mile service, plus replacing wiper blades, was done promptly. The waiting area was, as usual, quiet, clean and comfortable. I've always found all the service dept. personnel, as well as parts and sales, friendly and ready to please. I intend to keep returning to the dealership for regular service, even though I could get the work done locally. The truck has been completely satisfactory, which is a good incentive to keep coming to the dealership.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MADE APPOINTMENT FOR OIL CHANGE A WEEK PLUS IN ADVANCE WITH INSTRUCTION I WOULD WAIT FOR IT - DID NOT HAVE RECORD THAT I WOULD WAIT, HAD ME DOWN AS LEAVING IT BUT DID ACCOMMODATE ME. ASKED FOR PAYMENT AFTER OIL CHANGE - I ASKED TO PLEASE CHECK THE RECORDS AS A N/C OIL CHANGE WAS PART OF THE PURCHASE - CHECKED THE RECORDS UPON MY REQUEST AND ACCOMMODATED. EXPERIENCE COULD HAVE BEEN IMPROVED IF RECORDS REFLECTED I WAS WAITING FOR THE VEHICLE AND I WAS NOT PRESENTED WITH A BILL FOR THE COMPLEMENTARY OIL CHANGE INCLUDED WITH MY PURCHASE. SERVICE WAS DONE IN A TIMELY MANNER AND REALLY APPRECIATE THE WORK STATIONS WHILE YOU WAIT.
My wife and I had a pleasant visit here. I located Northwest while searching for my next truck. Curtis was very attentive and put me in contact with Vince. The dealership met my expectations . The facility was cool , clean and friendly. My salesman Vince is terrific and professional. He listened wasn't pushy and made the buying experience pleasant. While over a few days I got to deal with Vince. He never left me hanging, always responded to my texts , emails and calls immediately. His answers were always informative. I never felt like he was bullshiting me. He will be 1st call for me , family and friends. All that I have said includes the other team members I dealt with.
I had a great experience , Vin is very professional . Darrin also is very professional. Everyone is very nice and always smiling . Great atmosphere ! I would recommend Northwest Hills for the best car buying experience.
First problem forgot to charge car for overnight test had to come back Second problem forgot to call insurance company had to come back Third problem forgot to take swap papers from avon dealership out of glove compartment had to come back seems like a lot of forgetfulness cost me 4 or 5 hours out of my life I'll never get back
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (860) 626-5296 when you have a chance. Thank you, and we look forward to hearing from you.