311 Reviews Found
Confirmed Service Customer
I brought my truck in for an oil change and it was done quickly. I was happy with the service, too.
William P.
NORTHFIELD
Business Response
Hello, we're happy to hear you had such a positive experience with our team! It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC Cadillac
Was this review helpful?
Confirmed Service Customer
Finished on time and everything was great!
Clinton B.
CORNWALL BRIDGE
Business Response
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Two hours is too long for an oil change. It would be helpful if during the wait that updates would be given if there are issues. I left with the keys and paperwork but no explanation of what was found during the inspection. When I got home I noticed that brakes are borderline and may need attention soon. This should have been brought to my attention while I was still there.
Dennis J.
HARWINTON
Business Response
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (860) 626-5296 to speak to our manager directly.
Was this review helpful?
Confirmed Service Customer
everyone was pleasant and went out of their way to help
Peter S.
SHEFFIELD
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
I had a flat tire, which they could not repair. They ordered a tire and had it on my vehicle the next day. Could not have asked for a better experience.
Kurt W.
WINSTED
Business Response
Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Business Response
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Was this review helpful?
Confirmed Service Customer
My wife and I have just purchased our 4 vehicle from NWH Chevrolet. We are completely satisfied with the sales and service departments.
Keith M.
SEYMOUR
Business Response
This is great to hear! Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
From contacting the dealership, to completion of work, the dealership did an exceptional job communicating ever step of the process.
Dennis N.
BURLINGTON
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
Had the brake pads replaced. Now I have a squeal every time we apply the brakes. My wife complained about it right away. I just drove the car yesterday and confirmed the problem. It needs to be looked at but that means another appointment and another lost day.
Leigh A.
WINSTED
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC Cadillac
Was this review helpful?
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
Main thing to inform you is how i was treated with respect. That is everything to me.
Jose R.
BRONX
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
Service report reviewed in a clear manner with appropriate recommendations made
Jane H.
BARKHAMSTED
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
Was this review helpful?
Confirmed Service Customer
It was awful and the work was never done on the car. To many people who didn���t know the correct information and everyone had a different answer. Completely dissatisfied and disappointed
Sherri F.
TORRINGTON
Was this review helpful?
Confirmed Service Customer
Service was done with quality and speed. Thank you.
Rebecca M.
NEW HARTFORD
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC Cadillac
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Clean,courteous,efficient,what more could I want?
Paul P.
WINSTED
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Confirmed Service Customer
I have had my check engine light on since 70,000 miles we've since put on 3 catalytic converters and now they said to fix the flex pipe so I had to pay $441 and now my check engine light is back on I have had it Abigail Eddy
Abigail E.
WINSTED
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
My dad gets his oil change regularly and we have had no issues and it���s a fair price.
James H.
LAKEVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.