Customer Reviews

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The appointment took a VERY long time. 75 minutes for an oil change is a bit much.

I was there for an oil change, tire rotation and a GM recall. Since, that���s where I bought my gmc. I asked the service rep a question about the tie downs for the bed of my truck. He told me I could go over to the parts window and ask. Which might be doable if, I went to local GMC dealer in New Britain. But my thoughts were to give the potential business (loyalty) to where I bought my vehicle. To say the less it might be a little thing. But when you travel from New Britain to Torrington for service that I can have here locally.

My sales rep, Jack Olson, was professional from beginning to end of transaction. He never flinched when our questions may have gotten tougher. He continues to be responsive to my follow up calls post sale, making me welcome and comfortable working with Sullivan���s. All my goals were met for a lower priced certified used vehicle and am happy with my purchase.

Vin and Darren were a pleasure work with. This is the third vehicle we have purchased from Northwest Hills and look forward to doing future business with this dealership.

Ted Merolla sold me a 19 Silverado in May 19 it came in August 1 with the wrong wheels and wrong mats. The dealer made a mistake when ordering it. It took 5 months to settle this issue, they kept telling me the new wheels were coming but never did. Then came the strike. It wasn���t till mid January till i settled with the dealer! I never got the wheels that supposed to come with it. They refunded my wheel and tire package but every time I get in the truck I���m disappointed that it doesn���t look like what I ordered! My stock wheels don���t do my truck justice! I love my truck, it���s going to be my last truck before I die. I���m very disappointed overall. I wish you guys could have made me happy, I spent almost $60,000 and I feel Northwest Hills CHEVY should have done something better than refunding my wheel package money

Great work and they car about the customer.

My car is back in the shop for the 3rd time for problems with the transmission. It is 7 months old with 7,000 miles on it. The only reason I am giving it a 2 for my experience is because Mike in the service department has been trying to keep me informed about what is going on. When I brought the car back on Tuesday night after driving it approx.10 miles since picking it up that afternoon, Steve the General Manager was so dismissive and rude. I was so frustrated I was ready to cry. He acted like he could not be bothered trying to help me. This is my forth brand new vehicle that I have purchased at this dealership and after this is resolved, I probably won't be going back, even though my salesman Ted (I bought all 4 from him) has been great. If they can make this problem right, I might be willing to revise my review.

Excellent. Done early.

Mike in the service department called me to let me know my recall product had arrived. I made my appointment to have the block heater installed. The total team knows what great customer service is. Thank you see you soon.

Got appt for recall winthin 2 days of my phone call. Waited for work to be done, very efficient And done within 45 minutes.

Jeff worked very hard to make sure I had a great customer service experience and that the issues I had with my vehicle and prior service experiences were resolved. I'm very grateful for such a great manager and service team.

I had an appointment for an oil change. They didn't take my car into the shop for over a half an hour. So, in total something simple like an oil change took 2 hours! I have 2 free oil changes for buying my car there. Once those are done I will be taking my car elsewhere. That was extremely unprofessional especially when I had an appointment!

Seems trivial but...I presented a coupon upon prior to service appointment. Credit was not processed even after I brought to the service rep's attention?

If we are talking about the Repair Shop, I did not like having to provide a video to prove that my passenger side airbag light is off. Even with 140 pound person sitting in the seat. It���s still only goes on sometimes. And I really don���t think it���s the way that I sit in the seat

Poor communication on progress of work on vehicle. I had to follow up multiple times after waiting 15 mins when told will be right with me to review. Very disappointed as previously supported by Laura for 5-7 years. Not sure if coming back

Very helpful even though they were having issues with the computers.

NWhills is always good to me!

took a while but was pleased to see they washed the truck for free madev the wait worthwile!

An emergency visit. Engine over temp problem. Fitted me in and did the work that day. Very pleased with that.