256 Reviews Found
Confirmed Service Customer
The 5000 mile service, plus replacing wiper blades, was done promptly. The waiting area was, as usual, quiet, clean and comfortable. I've always found all the service dept. personnel, as well as parts and sales, friendly and ready to please. I intend to keep returning to the dealership for regular service, even though I could get the work done locally. The truck has been completely satisfactory, which is a good incentive to keep coming to the dealership.
Huntington W.
WEST CORNWALL
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Everything went smoothly, staff was excellent.
Suzanne L.
PLYMOUTH
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Confirmed Sales Customer
My wife and I had a pleasant visit here. I located Northwest while searching for my next truck. Curtis was very attentive and put me in contact with Vince. The dealership met my expectations . The facility was cool , clean and friendly. My salesman Vince is terrific and professional. He listened wasn't pushy and made the buying experience pleasant. While over a few days I got to deal with Vince. He never left me hanging, always responded to my texts , emails and calls immediately. His answers were always informative. I never felt like he was bullshiting me. He will be 1st call for me , family and friends. All that I have said includes the other team members I dealt with.
Jay R.
NEW MILFORD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Oil change special... in and out in 35 minutes.... with a washed truck.
Henry C.
WINSTED
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Confirmed Service Customer
Great sevice friendly representatives and comfortable waiting area.
Fred S.
TORRINGTON
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Confirmed Sales Customer
The salesman worked hard to get the vehicle I wanted. Jack and was asy to work with and knowledgeable about the product and features
Joseph M.
TORRINGTON
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I had a great experience , Vin is very professional . Darrin also is very professional. Everyone is very nice and always smiling . Great atmosphere ! I would recommend Northwest Hills for the best car buying experience.
Darlene B.
TORRINGTON
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Confirmed Service Customer
Everyone greeted me nicely, everybody was pleasant work got done in time
Mineshwar K.
LITCHFIELD
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again soon!
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Confirmed Sales Customer
our experience was outstanding, everyone at the dealership did everything they could possible do to make the process of the purchase of our truck a pleasurable experience.
Robert M.
BANTAM
Business Response
Thank you again for taking the time to let us know how we did. We hope to see you soon!
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Confirmed Service Customer
They were great, even taking time to double check my concerns and fully explained everything I need to do for follow up care to ensure my ac is working properly.
Jane B.
HARWINTON
Business Response
Wow, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you so much for your high rating. If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
First problem forgot to charge car for overnight test had to come back Second problem forgot to call insurance company had to come back Third problem forgot to take swap papers from avon dealership out of glove compartment had to come back seems like a lot of forgetfulness cost me 4 or 5 hours out of my life I'll never get back
Michael G.
FALLS VILLAGE
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (860) 626-5296 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
They never let me down. Laura scheduled me for an appointment later in the week and Ralph took me right in for my scheduled maintenance and I was done within a half and hour. I cannot say enough good things about the team at Northwest Hills dealership.
Kurt W.
WINSTED
Business Response
Hi there, thank you; we appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!