There seems to be an attitude that the customer should have all the details of what the service should be about and that only those items mentioned in the appointment set up will be dealt with. Example; my service engine light came on between the schedule time and appointment time. When I mentioned that fact on arrival at the dealership, I was informed that I would have to schedule another appointment to determine what the light was about. I would only receive the service I was scheduled for. Not acceptable and I said so. No one should be required to drive around with a check engine light on, particularly if they are at the dealership. Finally agreed to run a diagnostic along with my scheduled maintenance of course for the standard fee. Everything worked out in the end, but the cavalier attitude of "you can come back when we are not so busy" in not good customer service in my mind.
Attention to detail is an indicator of thoroughness of a service visit. I brought my vehicle in with 18,000+ miles for an inspection and oil change. The "next oil change sticker" indicated it was due at 17,000+ miles. Also asked to check tire pressure in spare-no mention of it on paperwork and so did it really happen???
Upon taking delivery of truck from lot noticed rear bumper had a small dent. Dealer replaced no questions. They were unable to diagnose Wifi dropping issue at that time (intermittent problem and it was working then) Brining it back in for that soon. Hopefully it will be resolved