320 Reviews Found
Confirmed Service Customer
Always great! Laura was able to squeeze our vehicle in when it would’ve been easier for them to wait until the next day. Great loyalty builder!
Bryan B.
TORRINGTON
Business Response
Hi, thank you for taking the time to let us know how we did! We always strive to provide top-notch services to all our customers and are glad that your experience working with Laura reflected that. We hope to see you again soon. Safe travels!
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Confirmed Service Customer
* Repairs were done well within the day * Loaner vehicle was awesome and appreciated for the day as well * Service writer Laura always in tune with customer and creates the feeling that you as customer are important * GMC does need to treat dealers as Northwest and their staff to rewards and ability to make decisions based on customer loyalty and satisfaction for all continued issues * Well done at Northwest Hills-Torrington CT * From a customer who has purchased 4 vehicles from this dealership
Theodore D.
HARWINTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I showed up a hour early they took me right in
Michael M.
TORRINGTON
Business Response
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
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Confirmed Service Customer
Always the BEST customer service!! Wouldn’t go anywhere else!
Sue T.
AVON
Business Response
Hello, we're glad to hear we always provide the best customer service! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Oil changed on time and at reasonable expense
Francis G.
WOLCOTT
Business Response
It is great to hear everything was done quickly and to your satisfaction! We appreciate your feedback and hope to see you soon!
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Confirmed Service Customer
1 hour to change oil with an appointment is ridicules
Mark E.
NORFOLK
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We are glad to hear that your purchase was completed quickly and to your satisfaction. We value your time. Hope to see you soon!
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Confirmed Sales Customer
Lenard our salesman was great! He was patient while we were trying to figure out what vehicle we would like to purchase. He was knowledgeable with the vehicles, and did not make us feel like we were pressured into purchasing while we were test driving. A big disappointments for me was, that the dealer does not offer any oil change program, and did not want to work with me what so ever. For me, this option is a great assurance, that a qualified GM technician is working on the vehicle that my family drives in every day.
Steve S.
BRISTOL
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Now that GM or the dealership decided to charge $20.00 for tire rotation during the 7500 mile maintenence service, it is not cost effective to visit the dealership for oil changes in the future. You are chasing your customers away!
David G.
BURLINGTON
Business Response
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I had a normal oil change. The staff was wonderful!
Brigitte B.
HARWINTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I purchased my car from you a year ago in February. Not even a month after I had it the car wouldn’t start. Total inconvenience! Got it to dealer they replaced battery. Shortly after that cars making a noise. Took vehicle to dealership twice for same issue - they can’t figure it out and don’t hear noise. I’ve given up at this point. Car continues with noise. Now it’s May over year later car still making noise with engine light. Took car back to dealer can’t hear noise but they said engine codes are matching potential problem. They repaired and replaced parts regarding code for engine light and light is now off. Noise still there....it’s funny others can hear it but the mechanics at Northwest Hills GM! not bothering any longer can’t wait to trade it in!
Kara O.
TORRINGTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi, thank you for your kind feedback; we are happy to pass along your comments to the team here at Northwest Hills Chevrolet Buick GMC! We hope to see you again soon. Take care!
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Confirmed Service Customer
* Laura always communicates progress * Truck was in as scheduled and complete before I knew it * Laura always gives history and information about any pending service needs or recalls or service advice * Service and parts always great
Theodore D.
HARWINTON
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Sales person, Jack was outstanding, he was very informative on all the aspects of the cars. He made the buying process much easier.
Benjamin B.
COLEBROOK
Business Response
Jack and our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Congratulations on your new Equinox and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Robert my salesperson was very helpful. He was able to answer all of my questions.
Donna M.
TORRINGTON
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
My truck was having a water leak next to the visor. I called the service department and talked with Laura. I dropped off my truck and was given a 2019 truck to use while my truck was being repaired. Laura called me later in the day to inform me what the problem was. She also told me that she ordered a new shark fin to replace the one which was on my truck as this was the problem on my truck. The next day Laura called me to say it was all fixed. I could pick it up until 5:00pm. Once again as you can see the team in your service department knows what great customer service is!!!! Thank you Laura and your team.
Carl R.
COLEBROOK
Business Response
Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together to complete service to your satisfaction. We hope to see you soon!
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Confirmed Service Customer
Very accommodating, friendly staff! Technicians are clean and do the job right the first time!
William T.
WATERTOWN
Business Response
It is great to hear everything was done to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
The service dept. went out of their way to accommodate my busy schedule.
Jason D.
GOSHEN
Business Response
Hello, thank you for sharing your experience! We're glad to hear we could accommodate your schedule and get you taken care of. Please don't hesitate to reach out to us if there's anything more we can do!