341 Reviews Found
Confirmed Sales Customer
Ted Marola went above and beyond in all aspects of my vehicle purchase. My GM discount was waylaid by a legal snafu, which ultimately caused the loss of a gorgeous Regal that I had asked Ted to bring in from another dealership. When GM legal finally got their act together and I recieved my GSM#, Ted was more than willing to find me another Regal, but also, there was not another one that met my criteria. Ted suggested the Envision. At first, I wasn't sold on an SUV, after some research, and shopping, I found one that met my requirements. Ted worked his magic and I'm now a very happy owner of a beautiful Envision. The finance paperwork and plate transfer went smooth as glass. My husband and I have been longtime customers of NW Hills. Highly recommend this dealership.
Susan S.
BRISTOL
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
Quick in and out process. Would definitely visit again. Thank
Fletcher C.
TORRINGTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again soon!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
We are very happy with everyone at NW Hills! We have bought 2 vehicles and referred several others! We will be back!
Mario V.
WATERTOWN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
As always, great experience to deal with even though we had a recall on the vehicle. They took care of it quickly and returned my truck with a fresh wash.
Don L.
SPRINGFIELD
Business Response
Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!
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Confirmed Sales Customer
Process from finding the car I wanted to purchasing and delivery was easy and seamless
Yolande G.
TORRINGTON
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
they were so great and so patient with me while I made the decision for my new car!
Jayme F.
CANAAN
Business Response
Hi, thanks for your feedback about our team, and congratulations on your new vehicle! We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!
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Confirmed Service Customer
Nothing was really explained to me. I was given a price and actually ended up going else where for another quote. Based on the assessment they gave me and showed me I called you back to see if you had the same assessment and you did but you were cheaper so I'm going back. I wish I had been told before leaving what the assessment was it would have saved me time.
Ondrea V.
TORRINGTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Very helpful and clean. Made getting tire replaced as easy as possible. Fast and friendly!
Kimberly B.
WOLCOTT
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
the service is the best. Keeps me coming back and to buy .
Dennis R.
COLEBROOK
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Service department said that someone would pick me up in the morning when my car was ready. In the morning I was told no one could pick me up.
Andrea M.
WINSTED
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The service department really knows what great customer service is. Every time I come in for service they are outstanding. Keep up the great work team.
Carl R.
COLEBROOK
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
We were very happy with service and prompt response. Thanks, Mike
David C.
PENSACOLA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Honored appointment schedule time and completed maintenance while I waited ( finished in expected time for work required). Will use again.
John C.
BRISTOL
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Sales Customer
Professional and efficient. Knowledgeable staff
James K.
MIDDLETOWN
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again soon!
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Confirmed Service Customer
My cars go where Mike Judson goes. As his service is legendary and pride he takes and time and personal care is unlike any other I've expe
Andrze P.
TORRINGTON
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Northwest Hills Chevrolet Buick GMC Cadillac!
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Confirmed Service Customer
Can���t get parts no communication got back a not correct truck
Garrett S.
TORRINGTON
Business Response
Hi Garrett Thank you for reaching out to us. We regret to hear about the situation you have described. I understand we are still waiting for a new mirror from General Motors. There is currently no stock available but we have notified GM and they are working to supply a mirror ASAP. We will contact you as soon as we have an update. Thank You
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Confirmed Service Customer
Got everything done as requested, in a timely fashion
Paula A.
PLYMOUTH
Business Response
Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!
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Confirmed Service Customer
It was my first time bringing the car for service and everyone was very helpful & explained what was wrong ect. I am very happy with my experience
Jessica Q.
WINSTED
Business Response
Hi, thanks for your kind comments about our team. We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!