Customer Reviews

There seems to be an attitude that the customer should have all the details of what the service should be about and that only those items mentioned in the appointment set up will be dealt with. Example; my service engine light came on between the schedule time and appointment time. When I mentioned that fact on arrival at the dealership, I was informed that I would have to schedule another appointment to determine what the light was about. I would only receive the service I was scheduled for. Not acceptable and I said so. No one should be required to drive around with a check engine light on, particularly if they are at the dealership. Finally agreed to run a diagnostic along with my scheduled maintenance of course for the standard fee. Everything worked out in the end, but the cavalier attitude of "you can come back when we are not so busy" in not good customer service in my mind.

Good job

I have been going there for all my services and would recommend it to everyone.

Staff was very courteous and friendly and accommodating by providing a loaner vehicle when it was determined that a longer repair time was required

Laura and the service team did it again. They got my vehicle right in and had the part replaced in less than an hour.

fast, friendly, greatly appreciate the courtesy car wash

Love this dealership they are very professional and nice. I loved how they washed my car for me with my service such a nice touch.

Great service, as always!

Based on what I wanted to have done it would have been nice if, when I made my appointment, someone would have estimated 4 hours since I said I would wait for my car. Other than that it was fine.

I am very happy with the,service I received on my Chevy Malibu. Thank you Northwest Hills Chevrolet Buick GMC. Great job done.

very good

Attention to detail is an indicator of thoroughness of a service visit. I brought my vehicle in with 18,000+ miles for an inspection and oil change. The "next oil change sticker" indicated it was due at 17,000+ miles. Also asked to check tire pressure in spare-no mention of it on paperwork and so did it really happen???

Lenny was fantastic. He listened to my needs and concerns and was not pushy or intrusive at all. That meant a lot to me and is one of the main reasons I came back to make my purchase with NWH Chevy.

Very Prompt service. Called at 9am for an appointment, got me in at 10am and out by 10:45.

Very friendly and efficient service.

Always friendly and knowledgable

Everything was done to my satisfaction in a proper and timely manner.

Upon taking delivery of truck from lot noticed rear bumper had a small dent. Dealer replaced no questions. They were unable to diagnose Wifi dropping issue at that time (intermittent problem and it was working then) Brining it back in for that soon. Hopefully it will be resolved

Our sales person Ted, was the best! Really made the process enjoyable.

No problems and staff very polite and professional. My concerns were addressed and was told everything is okay.