Mixed emotions about how things went down. Did not get off to a good start. Was referred to sales person from a former sales person. Left 2 messages with him only to not be called back. I then stopped in to talk to him and got the impression that I caught him off guard. Then I told him what I was looking for and immediately was shown something completely different. They never had a version of the vehicle I was looking for on the lot so we did a lot comparing. It���s this but different. With out really explaining what the differences were. In the end they basically found me what I was looking for in my vehicle but we never got to test drive or see it before we signed the papers. During the signing process I felt we were kind of rushed threw. I do understand that we were trying to limit contact due to the COVID-19 virus. I tried asking about the different offers being advertised to help with the relief efforts and was told to call GM Financial.
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
Everyone at the dealership was helpful. Mike from the service department took his time to explain what will be done with my truck. He came outside with me after I told him there���s a couple things that don���t sound right and I can���t really explain where the ���noise��� is coming from. After my truck was fixed the checkout process was quick and easy, I will definitely be back
My check engine light in the morning on star sent an email stating it could be engine or transmission problem I stopped by NWH where I purchased the vehicle to have it diagnosed the service department took it right on found that a glo plug was NG they changed it out and I was on my ���� I can���t say enough about the service department.
I went there to get my Volt serviced and ended up driving home a brand new Bolt--all registered and with my own plates on it! I still can't believe it. To be sure I needed to explore the Bolt as my Volt lease was to be finished the beginning of June and Chevy is no longer making the Volt, sadly.
Sam was great to deal with. I've been looking at buying a 2500 Denali for a couple of years now so I already knew basically everything before walking in. That said I had not driven the 2020 yet. Sam let me take a long test drive and wasn't pushy at all. Definitely felt more like I was working with someone I've known awhile and not someone just trying to push me to a sale. The whole experience was easy and a pleasure, from the test drive to signing the papers. I would definitely recommend this dealership to anyone and the next time I am looking to purchase or lease I would definitely return and definitely ask for Sam again.
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience dealing with Sam and our team. Have a great day!
1. Dirtiest used car I've ever bought from a dealership. I am still cleaning the seats as the dirt is that bad. There was a used lottery ticket hanging from below the glove box and squares of nicorette gum under the carpets. 2. 172 point inspection said you checked the cabin air filter. It was caked with dirt. I don't believe it was checked. Had service replace that and the engine air filter. I don't trust at this point that the rest of the checks were done. This was all talked about with the used car sales manager. It's a shame that a certified Chevy vehicle was presented to a customer this way.
We regret to hear we fell below your expectations during your recent visit. If you are willing, please give us a call when you have a chance so that we can try to make it up to you. We hope to hear from you soon.
I walked in to make an appointment for a recall as well as servicing. The service manager worked with the technician to get me in right then. An hour later I left with everything completed. I was very appreciative. Excellent customer service!
Had a bobble on my tire after hitting a curb on a Saturday. Got me an appointment on Monday to get the tire, and do alignment and also do oil change. I feel they did an excellent job. I had to wait from 7 am until 2 pm. Susan, auto body manager offered to get me something to eat at take out place. I was okay but found her very helpful to me and that is excellent customer service.
Hello, thank you for your review! Our team is dedicated to providing you with the best service experience so we are pleased to hear you found that to be the case with Susan. If there is anything else we can do for you, please do not hesitate to reach out. We hope you have a great day!