295 Reviews Found
Business Response
Hi there! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
My salesman Sam Lauzier was a pleasure to deal with. From test driving my 2020 GMC Terrain Denali, paperwork to delivery! This is my 10th vehicle from GM. I will definitely recommend Sam and Northwest Hills dealership.
Pamela G.
TORRINGTON
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi there! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC Cadillac
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Confirmed Service Customer
Had a fuel leak, was able to schedule an appt. Upon arriving they had my paperwork and a loaner car ready. It was quick and easy.
Charles L.
PLYMOUTH
Business Response
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Jim Porter made the process extremely easy. He work to get the right car for me and took the time going through all my options. I have bought 20+ new cars during my lifetime and this was the easiest experience.
Roy B.
AVON
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Northwest Hills Chevrolet Buick GMC Cadillac. We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC Cadillac
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Confirmed Service Customer
Great service....Staff is always friendly and helpful.
Ricardo D.
OXFORD
Business Response
Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always a great experience. Very friendly and always ready to help you.
Philip B.
WEST HARTLAND
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Northwest Hills Chevrolet Buick GMC Cadillac. Until the next time we meet, take care!
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Confirmed Service Customer
The service team got my truck in quick and got the issue taken care of in a timely manner.
Nicklas S.
TORRINGTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Makayla is amazingly knowledgeable and welcoming. I was comfortable leaving my brand new vehicle with her and the team.
Veronica G.
HARWINTON
Business Response
Hello, thank you for your kind words and this wonderful review! We're glad to hear you found our team was so knowledgeable and helpful. If you have any further questions, please don't hesitate to reach out, and have a great day!
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Business Response
Hi, thanks for your feedback about our team. We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!
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Confirmed Sales Customer
This purchase went well until the financing. The financing experience left me feeling like an attempt to take advantage of me. I have a nearly perfect credit score. I always get the best rate. After we agreed on a price you were to look into financing and get back to me. The next day the salesman called me with a monthly payment on a GMAC loan. It was $20 a month higher than I was expecting. So I asked what the rate was. The answer was 4%. I responded that most banks were at 3% and Bank of America was at 2.69. He came back with 3.2% from GMAC. I then threaten to pay for the vehicle with my credit card knowing the fees would cost you hundreds of dollars. And suggested checking with Bank of America because I have a credit card with them with a high limit. Bank of America offered to loan the money at 2.39%. A 40% lower rate.
Robert P.
BARKHAMSTED
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The staff was efficient and got me in and out quickly. They were friendly and helpful
Steven Z.
WATERTOWN
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
I had problems with the driver information system display on my truck. It wouldn't work all the time. I brought it into the dealership and they fixed it free of charge because I bought the truck as a certified preowned vehicle.
William P.
NORTHFIELD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Got a much-needed same day service appointment (I'm from out of town). Service was fast, and the personnel were friendly and helpful. And they washed my truck!
Arnold S.
LAS CRUCES
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC Cadillac
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Confirmed Service Customer
Took awhile once car was done to get checked out sounded like they were having a good time
Michael G.
FALLS VILLAGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Confirmed Service Customer
My car was in for it���s first service. No problems.
Andrea M.
WINSTED
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Sales Customer
My experience is always fantastic! This isn���t the first purchase I���ve made with this dealership and it���s always a pleasure. The knowledge and professionalism is second to none. Myself and my family will continue to do business with you because we���re always taken care of.
Nicklas S.
TORRINGTON
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
I was treated fairly and honestly at NWH. What more could you ask for? How about the experience, patience, and swiftness that made buying my Trax a pleasure. I knew what I wanted and Ted got it for me just as promised and at a great price.Thank you, Ted and team at NWH Dealership!
Veronica G.
HARWINTON
Business Response
Hi, we are so happy to read such a great review about Northwest Hills Chevrolet Buick GMC Cadillac! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Service dept. was very helpful. They contacted my extended warranty company and took care of the service my vehicle needed.
Michael B.
NORTHFIELD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!