My salesman Sam Lauzier was a pleasure to deal with. From test driving my 2020 GMC Terrain Denali, paperwork to delivery! This is my 10th vehicle from GM. I will definitely recommend Sam and Northwest Hills dealership.
Jim Porter made the process extremely easy. He work to get the right car for me and took the time going through all my options. I have bought 20+ new cars during my lifetime and this was the easiest experience.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Northwest Hills Chevrolet Buick GMC Cadillac. We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC Cadillac
Hello, thank you for your kind words and this wonderful review! We're glad to hear you found our team was so knowledgeable and helpful. If you have any further questions, please don't hesitate to reach out, and have a great day!
This purchase went well until the financing. The financing experience left me feeling like an attempt to take advantage of me. I have a nearly perfect credit score. I always get the best rate. After we agreed on a price you were to look into financing and get back to me. The next day the salesman called me with a monthly payment on a GMAC loan. It was $20 a month higher than I was expecting. So I asked what the rate was. The answer was 4%. I responded that most banks were at 3% and Bank of America was at 2.69. He came back with 3.2% from GMAC. I then threaten to pay for the vehicle with my credit card knowing the fees would cost you hundreds of dollars. And suggested checking with Bank of America because I have a credit card with them with a high limit. Bank of America offered to loan the money at 2.39%. A 40% lower rate.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
I had problems with the driver information system display on my truck. It wouldn't work all the time. I brought it into the dealership and they fixed it free of charge because I bought the truck as a certified preowned vehicle.
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
My experience is always fantastic! This isn���t the first purchase I���ve made with this dealership and it���s always a pleasure. The knowledge and professionalism is second to none. Myself and my family will continue to do business with you because we���re always taken care of.
I was treated fairly and honestly at NWH. What more could you ask for? How about the experience, patience, and swiftness that made buying my Trax a pleasure. I knew what I wanted and Ted got it for me just as promised and at a great price.Thank you, Ted and team at NWH Dealership!
Hi, we are so happy to read such a great review about Northwest Hills Chevrolet Buick GMC Cadillac! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!