305 Reviews Found
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
Service was done quickly with my best interest in mind
Kimberly B.
WOLCOTT
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Pleased to have my second complimentary service on my vehicle. However, after the first service my truck was washed and after this second service, it was not. Would have liked to have that, as it appears that is the policy.
Amy D.
CANAAN
Business Response
Thanks for your review. We'll be sure to pass your comments along to the team for future improvements. If you have any questions or concerns please call us! We sincerely value your business and hope to see you again.
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Confirmed Service Customer
Always extremely satisfied with their wonderful service department!
Sue T.
AVON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again soon!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
Got my car diagnosed, fixed and serviced promptly. Comfortable waiting area.
Sandra C.
WINCHESTER CENTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Ralph is awesome. Delt with him in the past. Never had a problem
Jonn V.
BARKHAMSTED
Business Response
Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service writers are always friendly & helpful. I am always consulted when they mechanics find something during a service that needs attention outside of the regular service. They make me feel very at home if I am waiting for the service to be done. Great dealership! Awesome service staff!
John P.
WARREN
Business Response
Hi, thank you for your feedback; we are happy to pass along your comments to the team here at Northwest Hills Chevrolet Buick GMC! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Justin was very helpful with all my inquiries. Answered all my questions and set me up to cone in and talk. Our salesman was great and helped us get into a price we needed without the placing pressure on us while other dealerships we were talking to were high pressure and condescending . Northwest Hills was a pleasure to do business with and I would highly recommend them.
Michael C.
WESTFIELD
Business Response
Hi there, thank you so much for your positive comments about Northwest Hills Chevrolet Buick GMC! We're glad Justin could help you out. If you have any further questions, please give us a call. We're always happy to assist!
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Confirmed Sales Customer
Great service and assistance from Ted Marola, Ralph Mastrianna their finance guy!
Robert G.
WEST SIMSBURY
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions or needs, please give us a call. We're always happy to help!
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Business Response
Hi, we're glad you enjoyed your visit with us! Thanks for your feedback, and please let us know if there's anything more we can do!
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Business Response
Thank you for the five star rating. Please let us know if there is anything else we can do for you!
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Confirmed Service Customer
The service department communicates well, is helpful with questions and has always served me well. Thank you.
Roberta K.
RIVERTON
Business Response
Hi, thank you so much for the positive review! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
As at every service, no one can ever find on my paperwork that I purchased a disappearing deductible. For 3 years I have to argue that I do have this. It it always confirmed but this is very frustrating. This past service I also had an oil change done - or so I think I noticed today there is not a sticker on my windshield. Did it get done ?? I paid for it. I have no way of knowing I’d like a phone call Monday 3/4
Jennifer L.
TORRINGTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
In the description of the vehicle, it was supposed to have remote start.. after all the paperwork was signed we were told it didn’t. Not happy with that.
Barry V.
CANAAN
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you we are more than happy to help.
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Confirmed Service Customer
I had to get a oil change. Laura was great always a smile and great service. She told me that my gas’s filter would need to be changed as it only had 20% left. So I waited in the great waiting room. I was another experience at Northwest. Thanks for the great service.
Carl R.
COLEBROOK
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again.