328 Reviews Found
Confirmed Sales Customer
Excellent people that were courteous knowledgeable and made the buying experience a pleasant one. Second new car that we purchased here.
Bruce B.
THOMASTON
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac as your first choice for all your automotive needs! Thank you, and have a fantastic day!
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Confirmed Service Customer
Service dept. was helpful and kept me informed of the progress of my repairs.
Michael B.
NORTHFIELD
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Quick service and helpful. Didn���t get an inspection report.
Benjamin M.
WINSTED
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I scheduled an appointment for my truck because of a bad shimmy in the front. It took over a week to get an appointment because it needs the lift (dually). They did the oil change (also requested) and told me they couldn't handle the shimmy because they didn't have "the adaptor" for my truck. Likely it was a bad tire, so I would need to take it someplace else. The report out said it was an alignment issue. When I took it to Zeller, they determined it was bad calipers and warped rotors. I question whether Sullivan's even bothered to take it for a test drive much less look at it on the lift.
Liz B.
HARWINTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 866-4055 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
My car was involved in a very minor hit and run. That same day the dealership was able to give me a quote on cost to fix it. They were super nice and helpful and they got my car in and out in 3 days.
Allyce B.
WINSTED
Business Response
Hi, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Business Response
We appreciate your positive review about your recent experience with us! Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
Dropped my truck off for alignment and oil change Wednesday night, received a call Thursday at 10 it was done. Great service.
Ronnie B.
THOMASTON
Business Response
Hi there, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
It doesn���t look to me like the tire were rotated during the service. Otherwise everything else I believe was done.
Lori S.
TORRINGTON
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
It was very good. The service department did everything well w a timely matter
Frank B.
WINSTED
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Sales Customer
Quick to respond, easy purchasing process, friendly to work with. They really take the time with you to find you the best car and answer any questions. Will be purchasing from them again.
Dana F.
MONROE
Business Response
Hi, congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
Everyone was professional and understanding, the issue was not corrected and needs to be returned
Martin D.
TORRINGTON
Business Response
Hi, we are disappointed to hear that you did not have a more positive experience with us at Northwest Hills Chevrolet Buick GMC Cadillac. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (860) 866-4055 so we can work towards a resolution. Take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Sales Customer
From the first day I stepped into the dealership until the day I took delivery of my truck, i was treated with respect and never felt rushed or pressured. Since I was dealing with a small out of state credit union, my experience was longer than most, spanning 9 business days and 2 weekends. Everyone at the dealership treated me as though I was their only customer! I will highly recommend Sullivan to anyone looking to purchase a new GMC!
Donald K.
NEW PRESTON
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
My new truck was hit in your parking lot after a servicing . Peter from your Auto body department called me and informed me of it . Then he took it upon himself to buff out the damage before I could get pictures for the insurance Co. he told me on the phone of this and it looked better .when I confronted him he lied and said he knew nothing about it . I had your Auto body department replace the damaged bumper and told Peter that I wanted to keep my old bumper , he said he thought there was a ( Core charge ) for me to keep it . What kind of people do you have heading up your Auto Body Department ? Love your service department , will never recommend Auto body work there and they didn���t even hook up my fog lights when they swapped out my front bumper . ��� REALLY ��� can���t believe the incompetence ����
Edward K.
WARREN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 866-4055 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again soon!
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Confirmed Sales Customer
Rob is a great salesman and person! We have used him a couple of times personally and also recommended him to family and friends. My father has used him and another friend of ours based on our recommendation. He listens to what you are looking for, is honest with what he can provide you and offers options that he feels will fit your needs. He doesn't make you feel taken advantage of and cares about your needs.
Jordan W.
CANTON
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Northwest Hills Chevrolet Buick GMC Cadillac! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi there, thank you so much for your positive comments about Northwest Hills Chevrolet Buick GMC Cadillac! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!