Having owned an Acura, and Volvo's,and presently a BMW this is my first Chevy and my experience with this Dealership was unexpectedly equal if not superior. Every issue was dealt with professionalism. I hope my volt will perform the same.
We were very happy with the sales representative, Robert, who we were working with. He made every effort to answer our questions and make it easy for us to understand the specific features of the GMC Sierra 2500HD we were interested in purchasing. This was our first truck purchase but we've owned many GM vehicles. My only complaint was the specific truck we were interested in was advertised online back in June. We truly did want to purchase that vehicle before the GM rebate expiration on July 1st. We placed a deposit on it on June 28th. Unfortunately the vehicle was not actually in the dealer's inventory but was in transport to the dealer and didn't arrive until July 1st.
* Tom and Laura are exceptional service writers * Both go the extra mile to make your appointment convenient and timely as well as insuring you have transportation needs met once your vehicle is dropped off * This team takes your phone call and with enthusiasm gets you an answer quickly to your service questions and needs * This team keeps the customer informed and promptly calls to advise of any finding or potential issues to insure safety and customer satisfaction * This service team is the all about customer retention and satisfaction to insure Northwest continues in growth and success * The demeanor and attitude of the techs is always positive and helpful when asked a question when they come to the counter with your completed vehicle * The techs demeanor creates trust with a customer that the job was completed correctly and knowledgeably. I have never felt over-charged or less than very important by anyone in your service department: Job well done by all * I must note that others in the dealership always say hello by my first name which creates the we do care about our customers and remember or customers * As a customer I feel valued and important and will continue to be a loyal customer because of the people at Northwest.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We truly appreciate you giving us the chance to earn you as a repeat customer, and look forward to serving you again in the future. Please come see us for any future needs. We sincerely thank you for the positive review, and look forward to seeing you again soon!
I brought my car in for a recall reprogramming but I also needed a few other things looked at. Everyone there is so courteous and helpful! They always answer my questions without making me feel patronized and show a genuine interest in making sure all of my questions are answered. It's always a positive experience bringing my car in to get serviced at Northwest hills
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
As we are on a strict budget, was surprised to learn that the tire rotation is now $19.95 additional with the oil change fee. Would have liked to have known before arriving for our appointment. Was kind of upset with this nickel and diming the consumer. Don’t know if this is Chevy’s doing or the dealerships. Oh well. Other than that was treated kindly, even though we turned down the rotation, with a smile. Love Sullivan’s NW Hills Chevrolet.
Hi, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chevrolet Buick GMC. We hope to be of service to you again in the future. Best wishes, Northwest Hills Chevrolet Buick GMC