282 Reviews Found
Confirmed Service Customer
Staff was courteous and efficient working on vehicle. Computer issue was resolved. Question on charge for oil change was handled with service manager.
Ronald A.
HARWINTON
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
Was unhappy about having to replace two tires because Buick flat fix was used and ruined the one tire. Replacement of two tires was required to match. Would have been much happier if the car had a spare.
Philip S.
PROVINCETOWN
Business Response
Hello, thank you for taking the time to let us know how we did. We're glad to hear that you had a positive experience with us. Please let us know if there is anything else you may need from us; we're always happy to help! Take care!
Confirmed Service Customer
Had my oil changed while I waited. Was done in less than an hour.
Matthew L.
HARWINTON
Business Response
Hello, it's great to hear that your oil change was completed quickly and to your satisfaction. We do hope we can be of assistance in the future. Take care!
Confirmed Service Customer
Oil change and recall work done in timely fashion.
Francis G.
WOLCOTT
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
This was a routine visit for service. The oil change and tire rotation were completed within the time-frame I expected and I was on my way. The vehicle service team was courteous and friendly. I expect trouble free driving for miles to come. Thank you !
Roy Z.
BRISTOL
Business Response
Hi there, thank you so much for your positive comments about Northwest Hills Chevrolet Buick GMC! We look forward to your next visit! Take care!
Confirmed Service Customer
My experience is always great when I visit. The staff is very friendly.
Wendell B.
SHEFFIELD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Confirmed Service Customer
everything was fine...the paperwork stated that i received 7 qts of oil ..my tahoe takes 8. i checked the dip stick and everything looks ok...must have been a typo
William M.
TORRINGTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
I’ve been a regular at Sullivan’s for service for at least 15 years . Never disappointed, always prompt and friendly
Normand C.
TORRINGTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
everyone in the service department was brand new. They were unable to answer a few of my questions. It is not a great idea to have all new employees without at least 1 person who has been there longer. They need more loaner vehicles . They are booked way out. Otherwise, they were courteous.
Janis L.
WINSTED
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
Confirmed Sales Customer
Jack was great answered all my question and made the whole process easy and painless. Thank you!!!
Christopher M.
TORRINGTON
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
I made my appointment online a week in advance, but when I checked in only 1 of 2 service reps could locate my appointment. They had no record of my loaner request but were able to accommodate me regardless. The vehicle I was loaned was fine, but still covered in snow from the night before. I wouldn't have minded to clear it myself, but I didn't have a brush or scraper. The rep that helped me wasn't very polite and was short with me. I was having an issue with my truck and asked that they dont tell me "couldnt replicate" the issue and leave it at that, that I wanted to have it fixed. He said his mechanics not going to drive my vehicle all day and whatever happens happens. In my opinion it wasn't very professional, but in the end my truck was serviced and seems to be fixed for now.
Amy C.
NORFOLK
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 626-5296 to discuss your concerns, as your satisfaction is of utmost importance to us.
Confirmed Service Customer
The tech was helpful, knew what he was doing and the work was completed in time.
Steven Z.
WATERTOWN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Business Response
We strive for 100% customer satisfaction so we are glad to hear you found that to be the case during your visit. Thank you so much for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again soon. Take care!
Confirmed Service Customer
Several complex problems to be worked out. Job completed in a reasonable time.
Leigh A.
WINSTED
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again soon!
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again.
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Confirmed Service Customer
Pleasant to work with service writers, and the technicians work seemed to be good so far. Good communications, fast turn around.
Christopher R.
LITCHFIELD
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Northwest Hills Chevrolet Buick GMC and we hope to see you again.
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!