332 Reviews Found
Confirmed Service Customer
As usual everyone was extremely friendly and helpful. The work was done in a timely fashion. The waiting room there is very comfortable and welcoming and well appointed.
Anne B.
SALISBURY
Business Response
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
Very responsive, pleasant to deal with and helpful.
Dorothy B.
TORRINGTON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I was able to get an appointment within a week and the dealership had the necessary repair parts in stock. I was happy to be able to get everything fixed while I waited.
Margaret C.
BLOOMFIELD
Business Response
Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
After talking about all the safety features and signing off on two cars in CT. The car that was given to me was from NY didn't have the safety features we talked about. Didn't know this until driving off lot because blind spot awareness wasn't active and found out after research it wasn't on this car. Was sold on safety features and wasn't given them. Car came with a dent and missing piece. Was told pieces will be in a few days and was told this over 3 times and the pieces are still not in and over a week now. Would of had the pieces shipped to a GMC closer to where I will be. I drive across country for a few months and not have to drive a car with damage and no way to have it fixed. My sales experience was not great for my first brand new car.
Alexandre L.
TORRINGTON
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 866-4055 to discuss your concerns, as your satisfaction is of utmost importance to us. We look forward to hearing from you. Take care!
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Confirmed Sales Customer
Excellent people that were courteous knowledgeable and made the buying experience a pleasant one. Second new car that we purchased here.
Bruce B.
THOMASTON
Business Response
Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac as your first choice for all your automotive needs! Thank you, and have a fantastic day!
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Confirmed Service Customer
Service dept. was helpful and kept me informed of the progress of my repairs.
Michael B.
NORTHFIELD
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Quick service and helpful. Didn���t get an inspection report.
Benjamin M.
WINSTED
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I scheduled an appointment for my truck because of a bad shimmy in the front. It took over a week to get an appointment because it needs the lift (dually). They did the oil change (also requested) and told me they couldn't handle the shimmy because they didn't have "the adaptor" for my truck. Likely it was a bad tire, so I would need to take it someplace else. The report out said it was an alignment issue. When I took it to Zeller, they determined it was bad calipers and warped rotors. I question whether Sullivan's even bothered to take it for a test drive much less look at it on the lift.
Liz B.
HARWINTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 866-4055 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
My car was involved in a very minor hit and run. That same day the dealership was able to give me a quote on cost to fix it. They were super nice and helpful and they got my car in and out in 3 days.
Allyce B.
WINSTED
Business Response
Hi, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Business Response
We appreciate your positive review about your recent experience with us! Thank you for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
Dropped my truck off for alignment and oil change Wednesday night, received a call Thursday at 10 it was done. Great service.
Ronnie B.
THOMASTON
Business Response
Hi there, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
It doesn���t look to me like the tire were rotated during the service. Otherwise everything else I believe was done.
Lori S.
TORRINGTON
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
It was very good. The service department did everything well w a timely matter
Frank B.
WINSTED
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Sales Customer
Quick to respond, easy purchasing process, friendly to work with. They really take the time with you to find you the best car and answer any questions. Will be purchasing from them again.
Dana F.
MONROE
Business Response
Hi, congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Northwest Hills Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Service Customer
Everyone was professional and understanding, the issue was not corrected and needs to be returned
Martin D.
TORRINGTON
Business Response
Hi, we are disappointed to hear that you did not have a more positive experience with us at Northwest Hills Chevrolet Buick GMC Cadillac. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (860) 866-4055 so we can work towards a resolution. Take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Sales Customer
From the first day I stepped into the dealership until the day I took delivery of my truck, i was treated with respect and never felt rushed or pressured. Since I was dealing with a small out of state credit union, my experience was longer than most, spanning 9 business days and 2 weekends. Everyone at the dealership treated me as though I was their only customer! I will highly recommend Sullivan to anyone looking to purchase a new GMC!
Donald K.
NEW PRESTON
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!