Attention to detail is an indicator of thoroughness of a service visit. I brought my vehicle in with 18,000+ miles for an inspection and oil change. The "next oil change sticker" indicated it was due at 17,000+ miles. Also asked to check tire pressure in spare-no mention of it on paperwork and so did it really happen???
Upon taking delivery of truck from lot noticed rear bumper had a small dent. Dealer replaced no questions. They were unable to diagnose Wifi dropping issue at that time (intermittent problem and it was working then) Brining it back in for that soon. Hopefully it will be resolved
There was never any pressure to buy starting from my initial contact with Meghan Finch to my meeting and product demonstration with Jack Olson to my final document signing with Darren Schwartz. Any questions or concerns I might have had were promptly and respectfully answered. It made my purchase an enjoyable experience. Thank You!
We told our sales person that we had seen other trucks at another dealership and were disturbed that all of the details of lower costs were not explained up front to us and that we wanted to know all of what to expect before going into final cost of the truck. When all of the paperwork was drawn up we were told that we had to finance with GM at a very high rate to receive the truck at the quoted agreed upon price which included rebates. This was not brought forth to us while we were negotiating even after we had told our salesperson to be upfront with us. It took hours to get the paperwork together. We arrived at 3:15 and didn't leave the dealership until 9:35.