Three tell-tale signs to spot a great service and repair shop in Watertown, Connecticut for your Buick Encore
Even in today’s modern world, finding a reliable service and repair shop for your Buick Encore doesn’t come easy. And that’s true for everyone, even people living in Watertown, Connecticut.
Because we’ve been in the auto repairing business for many decades now and we’ve heard hundreds of horror stories of what our customers had to go through before they found us, we decided to write a small guide to help you choose a great service and repair shop for your Buick Encore.
There are many things to look out for but three are most important. In no particular order, we begin with...
Professionalism, at every step
It’s easy to get one thing right. But to be a great service provider, you have to get everything right.
Every mechanic in the shop should be trained and vetted by Buick if they are to work on your Encore. There’s no room for learning on the job or figuring things out by trying multiple options to see which works.
More so, the mechanics you choose must have hands-on experience with the model you own. Here at Northwest Hills Chevrolet Buick GMC Cadillac in Torrington, Connecticut, we fix dozens of Encores every year, so our mechanics have probably solved the very issue your car is dealing with now many times before. They also attend regular training with Buick to keep current with the latest models and
the best ways to repair them.
But capable hands count for nothing if they lack the proper tools to get the job done. A great service and repair shop is equipped with the latest tools, everything you’d need to fix any problem on your Encore.
Here at Northwest Hills Chevrolet Buick GMC Cadillac in Torrington, Connecticut, we're constantly investing in new tech and new equipment to make the job of our technicians easier. The faster they can solve a problem, the sooner we'll be able to give you back your car ready to hit the road.
Impeccable customer service
Our industry is marred by stories of customer neglect or the lack of transparency in communicating problems and the cost to solve them.
Many mechanics focus solely on fixing cars and in doing so, they tend to neglect their customers. Unanswered calls or texts, complicated explanations about the state of the car that only another mechanic can understand, or missed deadlines without any prior notice. These are all part of the day-to-day activity of some of our competitors.
Here at Northwest Hills Chevrolet Buick GMC Cadillac in Torrington, Connecticut, not only are we crystal clear about what’s wrong with your Buick Encore and how long plus how much it will take to fix it, but we stick to what we promise.
On top of that, we have a multitude of complementary services to help make your life easier. Some of them are giving our customers a replacement car for the duration of the repairs, or picking their vehicle from and then dropping it off at a location that's convenient for them. With us, we can come to collect your Encore straight from your house and bring it back once the job's done.
Original Buick spare parts reseller
To be on top of your game as a repair and maintenance shop, you absolutely must be an authorized spare parts reseller.
Otherwise, on every single job, you’ll be at the mercy of another provider. There’s no bigger time-waster than having to wait for someone to deliver the parts you need to get the job done.
While others are placing orders and waiting for them to be fulfilled, our mechanics just walk to our storeroom and pick everything they need from our shelves. Especially important when it comes to regular maintenance work where you should get your car back within hours.
So, if you live in or around Watertown, Connecticut and drive a Buick Encore, regardless of its model year, bring it to us here at Northwest Hills Chevrolet Buick GMC Cadillac in Torrington, Connecticut next time you need an oil change or something more serious fixed in your car. You’ll be glad you did.