
Abigail M
TORRINGTON, CT | 2022 GMC TerrainFebruary 9, 2026Was welcomed right away when I arrived by the friendly service rep. Told them I was dropping off earlier then my planned appointment, and they said there was no issue with that. Everything was done that I asked for to be done, and the car was available for pickup when I wanted it.James P
TORRINGTON, CT | 2021 GMC 2500HD SierraFebruary 5, 2026Service was greatDavid A
TORRINGTON, CT | 2024 Chevrolet Silverado 1500February 5, 2026My service rep did a great job. She worked with my extended warranty company to get everything paid for, ordered my parts, and had the repair done the next day.Brandon J
TORRINGTON, CT | 2019 Chevrolet 2500HD SilveradoFebruary 4, 2026Brought my truck for a oil change and to have two valve stems replaced because they were leaking I told the tech that one of my tire pressure sensors stopped working he later called and said actually all 4 are not working and need to be replaced when I dropped the truck off there was only one tire on my dashboard that didn’t show the tire pressure and now after I picked it up none of my tires show pressure I looked up the price of valve stems for my truck the oem part is less than $50 per wheel and I was going to be charged $500+ for the valve stems to be replaced sounds like robbery to meWilfrid R
BARKHAMSTED, CT | 2021 Chevrolet ColoradoFebruary 2, 2026Service was as expected.Scott M
WINSTED, CT | 2016 Chevrolet ColoradoFebruary 2, 2026The service was good, and the price was right. I just don't know why it takes 1.5 hours for an oil change. I had an appointment at 8 AM, and I was there on time.Response from Northwest Hills Chevrolet GMC
February 2, 2026Hi there, thank you so much for your positive comments about Northwest Hills Chevrolet GMC! We agree, it shouldn't take 1.5 hours for the service. We had a tough couple of weeks with flu, strep throat and other Winter season illnesses. We will do our best to make it quicker in the future.Carolyn J
WINSTED, CT | 2015 Chevrolet VoltJanuary 30, 2026I am so grateful for the thorough and thoughtful work that my car received at your hands. You looked into every nook and cranny and made sure that she is safe to drive. Thank you!Daniel C
STRATFORD, CT | 2024 Chevrolet TahoeJanuary 30, 2026Always prompt and courteous. Sarah kept me informed about the status of my truck.Richard V
LAKEVILLE, CT | 2026 Chevrolet EquinoxJanuary 29, 2026This was for a "first" service. I found them to be receptive, efficient and professional. A very minor complaint because I fount the four tires to be at three different pressures. Allowances must be made due to cold temperatures.William B
NEW HARTFORD, CT | 2022 GMC 2500HD SierraJanuary 29, 2026Service dept personnel were good at keeping me informed of the progress on my truck. It was finished when I was told and I have experienced no complications.