Raymond B
TORRINGTON, CT | 2019 GMC 1500 SierraDecember 17, 2025
Sarah went above & beyond to make sure the service was taken care of!!!
Response from Northwest Hills Chevrolet GMC
December 18, 2025Your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chevrolet GMC and we hope to see you again soon!
David R
PINE MEADOW, CT | 2011 Chevrolet SilveradoDecember 10, 2025
Very professional and timely thank you
Response from Northwest Hills Chevrolet GMC
December 10, 2025It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Northwest Hills Chevrolet GMC and we hope to see you again.
Robert M
BECKET, MA | 2017 GMC YukonNovember 25, 2025
Everyone is always very helpful
Response from Northwest Hills Chevrolet GMC
November 25, 2025We're glad to hear you found our staff was so knowledgeable and helpful!
Mark R
GREAT BARRINGTON, MA | 2026 GMC Sierra 1500November 23, 2025
Went in to check trading in my 2023 GMC AT4 because of ads on TV. Met Robert, and within the hour we made a deal to trade for the new 2026 AT4. Robert made the trasition so easy and comfortable. We'll be back again. Mark
Gerald C
WINSTED, CT | 2018 Chevrolet ColoradoNovember 13, 2025
Service consultant Sarah is very knowledgeable and communicates well.
Response from Northwest Hills Chevrolet GMC
November 13, 2025Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Northwest Hills Chevrolet GMC!
Victoria J
WEST CORNWALL, CT | 2020 Chevrolet Bolt EVNovember 12, 2025
Well you've asked me for critical feedback so here it is. There was a mixup at the beginning which caused me frustration and time. I don't want to throw shade on Stephen, but he is having trouble with the new software program. He couldn't find any of my records from the diagnostic visit I had done a few weeks prior. That was a three hour visit where I waited in the waiting room, so it was frustrating to me that he could not locate any of those files. Sarah weren't there so he couldn't confer with her about it. Finally, after I told him all the things that were wrong with the vehicle (trying my best to remember everything) he actually found the paperwork that he needed. He then discarded the new paperwork that we had created together without transferring some of the new notes such as issues with a tire and a concern about the brakes. This caused more frustration and delays at the end of my visit when I came to pick up the vehicle and asked about those issues. He had to take my car back into the service bay, causing me to be late for my next appointment. So all in all I would say that there are problems over there that need to be worked out. To Stephen's credit, he owned his mistakes and apologized for them which I very much appreciated because a lot of people would've pretended otherwise. In addition to all of this - my backup camera (which was what I came in to have replaced) is still glitching. I will have to go in once again to have it re-diagnosed.
Response from Northwest Hills Chevrolet GMC
November 13, 2025Thank you for reaching out to us. We regret to hear about the situation you have described. I will pass along to the Service Team. They will be following up.
Thank You
David R
PINE MEADOW, CT | 2011 Chevrolet SilveradoNovember 9, 2025
All good communication, very professional
Carlos M
NORWALK, CT | 2026 Chevrolet Silverado 2500 HDNovember 6, 2025
Great streamline experience
Jeffrey D
SANDISFIELD, MA | 2025 Chevrolet Silverado 1500October 30, 2025
A pleasant and courteous experience
Paul C
TORRINGTON, CT | 2020 GMC TerrainOctober 13, 2025
Work performed on time and right.
